Business Documents& templates
Customizing your company documents to represent your brand is as important as the message you are sending. The overall feel and look that you present to your employees and customers can leave a lasting impression. We can create customized and branded templates for everything from your company letterhead, to your employee contracts, and beyond.
HR Employee Kit
$699
Save valuable time with professionally formatted, designed, and branded templates. These customized documents will ensure you are meeting your obligations as an employer.
☑ on-boarding checklist
☑ job descriptions for 3 positions
☑ employee contract for 3 positions
☑ code of conduct
☑ h.r. guide for employee files
☑ performance appraisal template
Policies & Procedures
$999
Policies link a company's vision with its day-to-day operations. Procedures describe how things are done. Having both shapes decisions and creates a framework for daily flow.
☑ employee handbook
☑ company policies for staff
☑ company polices for clients
☑ code of conduct
☑ health & safety guide
Combine & Save
$1599
Purchase both the HR Kit and the Policy & Procedure Kit and save $200. Plus receive 2 hours of consulting services.
☑ hr employee kit
☑ policy & procedure kit
☑ two hours of consulting services
Workshops
Customer Experience Workshop
Customer Experience Workshop
Customer Experience Workshop
This highly interactive training workshop provides a toolbox of skills for creating positive customer experiences. This workshop is designed specifically for Front End Support, Receptionists and service providers. Participants will learn Customer Service Skills to improve their performance and present a professional and knowledgeable image that reflects your company. Participants will be empowered to successfully turn negative situations into positive ones and will come away with a clear understanding of the following:
- Describe exceptional customer service
- Identify the benefits of excellent customer service
- Understand how communication and listening skills impact customer service
- Describe techniques for handling tough situations
- Develop a personal action plan to improve customer service skills
$299 (2 hours)
Revenue Building Workshop
Customer Experience Workshop
Customer Experience Workshop
How do you set yourself apart from your competitors? How do you find opportunities to grow your bottom line? This workshop is designed to teach participants to identify opportunities and learn effective sales skills to increase both retail and service revenue. It It is intended for Front End staff as well as Stylists and Estheticians. Through interactive breakout sessions and understanding a systematic strategy, participants will be able to do the following at the conclusion of this workshop:
- Understand why retails sales are important to the business, the staff and the customer
- Learn the difference between features and benefits and how to use this in sales
- Identify the 5 Steps in the sales process
- Describe the opportunities for upselling services
- Develop a personal action plan to increase revenue
$299 (2 hours)
Change Management Workshop
Customer Experience Workshop
Change Management Workshop
Research indicates that over 50% of change initiatives fail. This workshop is designed for leaders who are looking to create sustainable change within their organizations. While no two change initiatives are the same, they typically follow a similar process. To effectively manage change, leaders must thoroughly understand the steps involved. Using a systematic and comprehensive framework, participants will understand what to expect and how to engage the entire organization in the process. Participants will come away with a deeper understanding of the following:
- Understand the stages of change
- Identify the 8 Steps in Change Management
- Recognize the challenges and problems that will arise and how to overcome them
- Improved awareness and confidence of key leadership skills required to lead change.
$699 (6 hours)
*includes lunch